Network Operations Lead

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RESPONSIBILITIES

Provides technical guidance for directing and monitoring information systems operations. Plans, organizes, and directs the Network Operations Team to ensure the stable operation of the network infrastructure. Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk. Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, wireless.

Responsible for managing and setting priorities for the Network Management Operations team. Provides support to end users, operations personnel, and strategic program management. Ensures the effective monitoring and response to hardware, software, and network problems. Coordinates and manages the routine testing and analysis of all elements of the network facilities. The Network Operations Team Lead will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

Responsibilities & Qualifications

RESPONSIBILITIES

Provides technical guidance for directing and monitoring information systems operations. Plans, organizes, and directs the Network Operations Team to ensure the stable operation of the network infrastructure. Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk. Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, wireless.

Responsible for managing and setting priorities for the Network Management Operations team. Provides support to end users, operations personnel, and strategic program management. Ensures the effective monitoring and response to hardware, software, and network problems. Coordinates and manages the routine testing and analysis of all elements of the network facilities. The Network Operations Team Lead will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.



Required Qualifications

• Experience:
  
  At least Ten (10) Plus years of experience leading Network teams.
• Education:
  
  Bachelor's degree in related technical field. or equivalent experience
• Background Investigation is required
• Certifications preferred include: CCNP, CCDP, or CCIE
• Ten (10) Plus years of SENIOR LEVEL EXPERIENCE administering enterprise infrastructures in large enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Routing and switching/Firewall (FW) SME with Six (6 plus) years

Overview

We are seeking a Network Operations Lead to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of events related to network communications, network utilization and availability analysis and reporting.

The NOC is staffed 24x7x365 with three (3) shifts of mid to senior level contract technicians, and handles approximately 4,000 tickets a month.

Tek Synap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology…