ServiceNow Tools Developer​/Maintainer; Mid - Senior

Overview

Compass is looking for a motivated individual to provide operational services to the Intelligence Community. Our goal is to hire talented and passionate team members who desire to grow their skillsets, as well as the reputation of the company with our partners, clients, and stakeholders. We are looking for an individual to join an innovative team supporting mission critical/mission essential activities.

Professional IT certification training opportunities and assistance are available through Compass.

Position Title:
Service Now Developer/Maintainer;
Mid - Senior #2052

Location:

Chantilly or Springfield, VA
Clearance:
Active Top Secret/SCI

• Provide recommendation to Client regarding Service Now best practice, workflow automation, and usability
• Monitor System health and compliance with Service Now
• Create and configure Client Scripts, Business Rules, ACLs, etc.
• Coordinate application and platform upgrades
• Load, manipulate, and maintain data on Service Now
• Provide support for 3rd party data integrations
• Create Service Now reports and dashboards
• Create, Build and Maintain Service Now Applications
• Provide recommendations to client organization regarding Strategic Portfolio Management (SPM) principles and best practices
• Provide recommendations and design in support for custom UX/UI development

• Working knowledge of Service Now development, software installation and configuration, and system performance monitoring and tuning
• Working knowledge and experience with Service Now Scoped application development
• Experience with UI Builder, App Engine Studio or other solution to deliver custom UX/UI portal pages/interface/web experiences to help drive usability
• Develop/maintain documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Experience providing recommendations to team and stakeholders on best practice regarding Service Now development and use in an enterprise setting
• Experience in AGILE principles and processes
• Experience providing technical support, troubleshooting issues, and resolving problems related to Service Now SPM applications and modules
• Collaborating with cross-functional teams, including IT, business units, and stakeholders, to ensure successful project delivery

• Active TS/SCI clearance
• Able to develop & use more complex concepts & processes
• Performs multiple tasks at specialist level
• Lead and/or work with multiple Junior/Mid-level personnel
• May be recognized as a SME
• Evaluates & recommends new technology & processes based upon cost, risk, mission
• Experience with project management methodologies (e.g., Agile, SAFe)

• Working knowledge of Service Now workflows, client scripts, or data visualization (reports, performance analytics, UI Builder widgets)
• Working knowledge of Service Now SPM (Strategic Portfolio Management) configuring and implementing SPM modules, collaborating with stakeholders, analyzing requirements, and providing technical solutions.
• Experienced in leveraging the various capabilities under the SPM suite of capabilities to guide an organization align their strategic business goals, using the Service Now platform.
• Working knowledge in Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), JavaScript, Extensible Markup Language (XML), and JavaScript Object Notation (JSON)
• Working knowledge of Database administration (DB2, MySQL, MSSQL, etc.)

• Minimal Guidance required
• Management
• Key member of team
• Oversees or monitors task(s)
• Provides issue resolution

• DoD 8570 IAT Level II certification
• Master’s degree plus 4 years’ experience, Bachelor’s degree plus 6 years’ experience, Associate’s degree plus 8 years’ experience, or a minimum of 8 years  experience in a relevant field

• DoD 8570 IAT Level II certification
• Master’s degree, Bachelor’s degree plus 2 years’ experience, Associate’s degree plus 4 years’ experience, or a minimum of 6 years’ experience, in relevant field

Compass, Inc. (Compass) is a Small Business (SB) headquartered in Winchester, VA as a Defense and Intelligence solutions provider to the United States Government. We provide Systems Engineering and Technical Assistance (SETA), Advisory and Assistance Services (A&AS), and Systems Engineering and Integration (SE&I) to our government and business partner customers. As a premier Defense and Intelligence solution provider, we employee a diverse, agile, highly trained and extremely talented staff.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Veterans/Disabled