Mission IT Operator

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Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

None

Type of Travel:
None

Anticipated Posting End:
There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment.

Shift Work (12 hours a day , / 4 on 4 off (Day, Day, Night, Night).

What You’ll Get To Do

• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems
• Analysis techniques and procedures.
• Ensure appropriate function of hardware, software, or system functional specifications.
• Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.
• Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
• Supports new infrastructure projects.
• Maintains all configuration documentation for assigned infrastructure.
• Master the steps required to effectively manage and prioritize incidents.
• Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to

• Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and

• Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and

• Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs.
• Monitor, recognize, evaluate, and correlate system and network problems.
• Responsible for maintaining a privileged user level of access, across numerous high-priority systems.
• Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise.
• Interpret system documentation and record problems in appropriate reporting tools.
• Support after-action activities, by collecting data that describes the environment at the time of the failure.
• Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
• Restart system services as needed.
• Restart system hardware as needed.
• Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates.
• Coordinate with any required resources across the enterprise to resolve operational issues.
• Work with other 24x7 ground segments across multiple locations providing enterprise-level maintenance support, with high customer visibility into all actions and responses.

• Active TS/SCI with Poly required.
• Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
• AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years of related experience in lieu of education requirements.
• Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses.
• Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.

• System administration experience to include UNIX, Linux, and…