HQ Support Lead
Job in
Springfield, Fairfax County, Virginia, 22150, USA
Listed on 2026-10-04
Listing for:
GovCIO
Full Time
position Listed on 2026-10-04
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
HQ Support Lead
GovCIO is currently hiring for a HQ Support Lead in Springfield, VA. This position is on site.
Responsibilities- Leads IT support operations for TSA's HQ sites
- Provides technical and management leadership for major IT field support services across all HQ sites and locations, establishing goals and plans that meet project objectives
- Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
- Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
- Ensure support engineers complete mandatory and job-related training
- Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling
High School with 9+ years of IT customer support engineering experience (or commensurate experience)
- 8 years experience in managing, directing, and leading IT Field Services in a HQ setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling
- Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations
Clearance Required:
US citizenship is required to attain and maintain a DHS/TSA clearance
USD $94,150.00 - USD $ /Yr.
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