HQ Support Lead

Suitability/Public Trust

On-site only

Information Technology

** Overview*
* GovCIO is currently hiring for a HQ Support Lead in Springfield, VA. This position is on site.

** Responsibilities*
* + Leads IT support operations for TSA's HQ sites

+ Provides technical and management leadership for major IT field support services across all HQ sites and locations, establishing goals and plans that meet project objectives

+ Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met

+ Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources

+ Ensure support engineers complete mandatory and job-related training

+ Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

** Qualifications*
* High School with 9+ years of IT customer support engineering experience (or commensurate experience)

+ 8 years experience in managing, directing, and leading IT Field Services in a HQ setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling

+ Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations

Clearance Required:

US citizenship is required to attain and maintain a DHS/TSA clearance

** Posted Salary Range*
* USD $94,150.00 - USD $ /Yr.

** Company Overview*
* GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

** What You Can Expect*
* ** Interview & Hiring Process*
* If you are selected to move forward through the process, here's what you can expect:

+ During the Interview Process

+ Virtual video interview conducted via video with the hiring manager and/or team

+ Camera must be on

+ A valid photo  be presented during each interview

+ During the Hiring Process

+ Enhanced Biometrics  screening

+ Background check, to include:

+ Criminal history (past 7 years)

+ Verification of your highest level of education

+ Verification of your employment history (past 7 years), based on information provided in your application

** Employee Perks*
* At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

+ Employee Assistance Program (EAP)

+ Corporate Discounts

+ Learning & Development platform, to include certification preparation content

+ Training, Education and Certification Assistance
* + Referral Bonus Program

+ Internal Mobility Program

+ Pet Insurance

+ Flexible Work Environment

* Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of…