Senior HQ Support Engineer
Job in
Springfield, Fairfax County, Virginia, 22161, USA
Listed on 2026-10-05
Listing for:
GovCIO
Full Time
position Listed on 2026-10-05
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
GovCIO is currently hiring for a Senior HQ Support Engineer to support the TSA in Alexandria, VA.
Responsibilities- Provides technical and management leadership for major IT field support services across for HQ Sites, establishing goals and plans that meet project objectives
- Directs and controls all HQ support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
- Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
- Ensure support engineers complete mandatory and job-related training
- Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling
- High School with 6 - 9 years of IT support experience (or commensurate experience)
- 6 years experience in IT support
- Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
- Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
- Possesses the ability to provide comprehensive IT support for TSA staff at International locations
- Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
- Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
- Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks
- Clearance Required:
Ability to maintain a Public Trust clearance
USD $81,850.00 - USD $ /Yr.
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×