Service Desk Lead - Drive SLA & Growth
Listed on 2026-10-07
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IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Concept Plus LLC is seeking a Service Desk Lead to oversee daily operations of customer-facing IT and call center support services for internal users and client populations. You will coordinate across call center, Tier 1, and Tier 2 teams to maintain service levels and deliver an excellent customer experience.
The role focuses on leading staff, monitoring SLAs, and driving improvements in performance and incident management within a fast-paced environment.
We are looking to fill the Service Desk Lead
- Drive SLA Performance & Growth position at Concept Plus LLC in Springfield, VA, United States.
Learn more about the Service Desk Lead
- Drive SLA Performance & Growth role in the description above.
We appreciate your interest in this position.
Join Concept Plus LLC and contribute to our ongoing work.
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