ServiceNow Sr. Developer; Portal

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Join us to drive positive, lasting change that moves missions and the government forward!

Leads user interface and user experience design activities for the Hadlock contract, architecting intuitive, accessible, and mission-focused digital experiences across Service Now, custom applications, and enterprise platforms. Provides strategic UX leadership establishing design systems, interaction patterns, and usability standards while mentoring design teams and ensuring solutions meet federal accessibility requirements and user needs. Drives user-centered design practices integrating research, prototyping, and validation throughout the development lifecycle.

• Leads end to end UX design processes including user research, persona development, journey mapping, wire framing, and prototyping
• Architects design systems and component libraries ensuring consistency across applications and platforms
• Conducts user research activities including interviews, surveys, usability testing, and analytics analysis
• Develops high fidelity mockups, interactive prototypes, and design specifications using Figma, Adobe XD, or Sketch
• Designs Service Now portal experiences, service catalog interfaces, and custom application UIs
• Establishes UX standards and design patterns aligned with federal accessibility requirements (Section 508, WCAG 2.1)
• Leads usability testing sessions analyzing findings and driving iterative design improvements
• Mentors mid-level and junior UX designers on design methodologies, tools, and best practices
• Collaborates with product owners, developers, and stakeholders translating requirements into user-centered designs
• Develops information architecture including navigation structures, content organization, and workflow designs
• Creates design documentation including style guides, pattern libraries, and interaction specifications
• Ensures responsive design approaches supporting desktop, tablet, and mobile experiences
• Advocates for user needs balancing usability, accessibility, and technical feasibility

• 8 years of UI/UX design experience with proven expertise in enterprise application design and user research
• Location & Work Requirements:
  Northern Virginia area. This position requires onsite presence at the contractor facility 4 to 5 days per week.

• Service Now CSA, Service Now UI/UX certifications, Google UX Design Certificate (or equivalent)

• An active TS/SCI is required and must be willing to obtain polygraph

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to…