ServiceNow Designer
Job in
Springfield, Fairfax County, Virginia, 22161, USA
Listed on 2026-10-25
Listing for:
CyberCore Technologies
Full Time
position Listed on 2026-10-25
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week.
- Deploy, administer, develop, and integrate the Service Now suite on RHEL and Windows; collaborate with database developers on database connectivity, schema, and performance requirements
- Work with Agile/Scum and SDLC processes to plan, build, test, and deliver Service Now features; participate in stand-ups, sprint planning, reviews, and retrospectives
- Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs
- Design and implement integrations between Service Now, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, Integration Hub, and MID Server
- Create and maintain technical documentation (design specs, runbooks, and user guides) and support user handoff training when required
- Monitor application performance and availability; build dashboards/alerts and proactively remediate issues
- Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements
- Support the automation of Service Now deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and Power Shell; assist in creating test, validation, and verification scripts
- Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions
- Conduct system performance analysis and tuning to optimize configurations and throughput
- Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule
- Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate
- Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements
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