ServiceNow Software Designer ; TS​/SCI Clearance CI Polygraph

Springfield, United States | Posted on 10/27/2026

The Software Designer will serve as a subject matter expert in network management systems (NMS), operating systems, commercial and custom software, and full enterprise integration of toolsets and servers. This position requires 100% on-site presence (5 days per week) in a secure facility environment.

• Oversee and guide team members in the development, administration, deployment, and integration of the enterprise Service Now suite on Linux (RHEL) and Windows operating systems, while collaborating with database developers on schema and data requirements.
• Lead the engineering team using Agile, Scrum, and Systems Development Life Cycle (SDLC) methodologies to coordinate, track, and deliver projects efficiently while fostering accountability and continuous improvement.
• Coordinate closely with Project Managers and Technical Leads to ensure clear, proactive communication of team progress, technical risks, and project challenges.
• Direct system performance analysis, tuning, and optimization across the environment.

• Direct complex integration efforts between Service Now, network services orchestrators (e. g., Cisco NSO), commercial off-the-shelf (COTS) software, and other enterprise tools.
• Guide the automation and orchestration of platform deployment activities using modern infrastructure and scripting tools (Ansible, Python, Terraform, Power Shell), mentoring the team in testing, validation, and verification best practices.
• Oversee the delivery of well-engineered, deployable packages to enable seamless transition to production environments with minimal manual intervention.

• Lead team efforts in system hardening and security compliance, directly supporting Risk Management Framework (RMF) Authorization and Accreditation (A&A) efforts to ensure all engineered solutions satisfy strict government security baseline standards.
• Ensure full compliance with Department of Defense (DoD) 8140. 03 / 8570 Information Assurance Technical (IAT) Level 2 requirements.
• Monitor system and application availability/performance, proactively managing the troubleshooting, diagnosis, and resolution of complex system issues while overseeing Root Cause Analysis (RCA).

• Oversee the creation and maintenance of comprehensive technical documentation, ensuring accuracy and completeness for operations teams, and providing operational handoff training as required.

• Must meet one of the following combinations of education and progressive experience:
• Doctorate + 8 years of experience
• Master’s Degree + 10 years of experience
• Bachelor’s Degree + 12 years of experience
• Associate’s Degree + 14 years of experience
• High School Diploma / GED + 16 years of experience

• DoD Baseline Certification:
  Must meet IAT Level 2 requirements (e. g., CompTIA Security+).
• Service Now
  
  Certifications:
• Certified System Administrator (CSA)
• At least one (1) additional Advanced/Mainline Service Now Certification.

• Integrations & Scripting:
  Proven experience integrating Service Now with external enterprise systems using languages such as Java, Python, Perl, or Power Shell.
• Cross-Platform Knowledge:
  Strong technical background across heterogeneous environments including Windows, Linux, and enterprise networking hardware (Cisco, Juniper, etc. ).
• Database & SQL:
  Solid understanding of relational database management systems (RDBMS) and SQL to collaborate with DBAs on schema design, custom indexing, data archiving, and platform…