Junior User Engagement & Communications Specialist - U.S. Citizenship

Full-time

ZenPoint Solutions LLC ("ZenPoint Solutions") is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Active Interim Secret required to start; must be eligible for upgrade to Top Secret

Springfield, VA

Onsite 5 days a week

ZenPoint Solutions is seeking an enthusiastic, detail-oriented Junior User Engagement & Communications Specialist to help drive product adoption, user satisfaction, and clear communication across our organizational footprint. In this role, you will support a mission-critical enterprise application managed by our team. You will serve as a bridge between technical product development and the end-user community, creating engaging content, gathering user feedback, and assisting with onboarding and change management initiatives.

• Draft clear, accessible, and engaging user communications, including release notes, monthly newsletters, feature updates, and system announcements.
• Create and maintain user-facing documentation, knowledge base articles, FAQs, and self-service training materials.
• Develop multi-channel content (e.g., email digests, one-pagers, quick-reference guides) to keep users informed about application changes and enhancements.
• Assist in organizing and facilitating user engagement sessions, webinars, office hours, and product demos.
• Monitor user feedback channels, surveys, and support trends to synthesize actionable insights and identify key opportunities for enhancement.
• Build and nurture a champion network within the user community to promote best practices and encourage product adoption.
• Collaborate closely with Product Owners, Business Analysts, and Support teams to translate complex technical features into intuitive, user-friendly language.
• Track engagement metrics (e.g., email open rates, guide views, event attendance) to evaluate the impact of communication strategies.
• Participate in release planning to ensure change management and user readiness activities align with technical deployment schedules.
• Coordinate pilot activities and provide advanced application customer support and problem resolution to a global user base, to support successful application implementation and sustainment.

Required Qualifications:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• 1-2 years of professional or internship experience in corporate communications, technical writing, marketing, product support, or user enablement.
• Bachelor's degree in Communications, Marketing, English, Information Systems, or a related field (or equivalent practical experience).
• Exceptional written and verbal communication skills, with a proven ability to translate complex technical language into clear, concise, and accessible content.
• Proficiency with standard office productivity suites (e.g., Microsoft Office 365, Google Workspace) and internal collaboration platforms (e.g., SharePoint, Confluence, Teams).
• Strong user advocacy, keen attention to detail, and a proactive, curious approach to learning complex workflows.
• Self-starter who can manage multiple priorities, meet deadlines, and drive tasks to completion with minimal day-to-day supervision.

• Basic familiarity with graphic design/visual tools (e.g., Canva, Adobe Express, Snagit, Figma) for creating quick visual guides or infographics.
• Familiarity with email delivery tools, survey platforms, or analytics dashboards.
• Prior exposure to working within Agile software development frameworks or enterprise IT environments.
• Familiarity with Microsoft Power Apps.
• Familiarity with working in or supporting the federal government, particularly the Department of State.
• Experience using tools like Adobe Premiere Pro to create or edit video content, such as training videos and product walkthroughs.

The salary range for this position is $65,000 - $80,000 and will be commensurate with experience.

We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary…