Senior Systems Administrator; College

Valiant is seeking a
Sr. Systems Administrator to join our rapidly growing,innovative team!

The Senior Systems Administrator will join a program providing User-facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment, and disposal of user-facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

Named one of the Washington Business Journal’s Best Places to Work
every year since 2014
, Valiant is proud of our employee-centric culture and commitment to excellence.

Location: Springfield, VA

Required Clearance: TS/SCI with the ability to obtain and maintain a CI Polygraph.

Required Education and

Certifications:

• Bachelor's Degree or an equivalent combination of years of experience and education.
• Security+ or CASP+.
• ITIL v4 Foundations.

Required Skills:

• 8+ years of experience.

Knowledge or experience in one or more of the following areas:

• Thin-client environments using Virtual Desktop Infrastructure (VDI) technology.
• Windows 7, Windows 10, and Windows 11.
• Citrix, Systems Management Server (SMS), and Microsoft Endpoint Configuration Manager (SCCM).
• End-user hardware, including:
  • Thin clients and monitors.
  • Keyboard, video, and mouse (KVM) equipment.
  • Printers, plotters, and print-server configurations.
  • VoIP phones.
• Desktop image management.
• Home-directory and user-profile support.
• Email support services.
• Software support services.
• Excellent troubleshooting capabilities.
• Strong verbal and written communication skills.
• Ability to consistently document completed work.
• Strong work ethic and attention to detail.
• Effective time-management skills and the flexibility to meet changing job requirements.
• Ability to move and lift computers, printers, monitors, and other hardware.
• Team-oriented approach with a willingness to share knowledge and learn from others.

Responsibilities:

• Serves as the client College liaison for events involving UDS IT equipment or requiring UDS technical support.
• Facilitates meetings and regularly engages with customers and senior leadership to:
  • Address IT-related questions and concerns.
  • Coordinate emerging customer requirements, classes, and events.
  • Provide situational awareness regarding upcoming system maintenance and technology refresh efforts affecting NGA College classrooms and spaces.
• Independently develops technical solutions involving software, hardware, system configurations, and architecture.
• Interprets and resolves moderately complex system-related matters.
• Troubleshoots highly complex hardware and software issues.
• Performs advanced software installations and upgrades involving operating systems and layered software packages.
• Monitors and tunes systems to achieve optimal performance.
• Guides less-experienced personnel on workstation and server data integrity and implements standard hardware and software solutions.
• Leads complex data and media recovery efforts, including scheduled system backups and database archive operations.
• Evaluates existing systems and develops long-term improvement strategies.
• Configures and maintains networked computer systems, including hardware, operating systems, software, and applications.
• Conducts advanced hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Maintains inventory records for UDS-deployed software and end-user devices.
• Uses Cisco TMS to facilitate VTC calls.
• Communicates effectively with technical employees, nontechnical colleagues, customers, and senior leaders.
• Trains end users on the proper use…