Case Management Specialist Level 2

Amentum is seeking a Case Management Specialist Level 2 to support the National Ge-Intelligence Agency (NGA) in Springfield, VA.

Duties may include:

• Provide case management support to established PERSEC programs

• Support the execution and maintenance of the day-to-day NGA PERSEC programs though case management initiatives

• Provide agency level technical expertise concerning the personnel security disciplines and standard operating procedures in support of case management initiatives

• Prepare, support and administer PERSEC program briefings, as needed

• Prepare, write, and present reports/whitepapers, various forms of correspondence, as required

• Research, prepare and maintain security procedures/guidance in support of case management

• Brief SISP leadership and other NGA KC’s regarding the program requirements and regulations in support of case management initiatives

• Appropriately and accurately maintain and update databases and files e.g., People Soft security system of records, SISP SharePoint Pages, internal SISP file folders, etc.) with data entry in a timely manner/real time related to case management initiatives, as needed

• Respond in a timely manner to all telephone and/or email actions, questions, or status inquires

• Assist in maintaining distribution lists for customers to contact PERSEC for case management initiatives, as needed/required

• Bring case management initiatives issues to the attention of the government Team Leads

• Assist the government PERSEC team to help in developing recommendations for improvement

• Provide service excellence in guidance and resolution to internal and external customers’ questions and inquiries in a timely manner for support to their programs

• Utilizes a variety of security concepts, principles and practices to analyze and recommend solutions for difficult and complex security issues

• Document and provide Weekly Activity Report (WAR) actions in the SISP designated template and timeline to the Government Lead

• Monitor all case progress to ensure cases are completed within IRTPA/DNI mandates.

• Manage assignment, tracking, reporting and prioritization of cases as specified by the Government

• Accurately create the DNI Quarterly Metrics reports and deliver for review at least three business days prior to the external suspense

• Prepare the SISP monthly metrics slides with all required information and deliver to SISP leadership by the seventh business day of the month.

• Elevate to the SISP leadership issues and proposed solutions to bottlenecks precluding achievement of metrics.

• Maintain all tracking reports and status reports in PERSEC Drive shared files, with the latest revision in the external folder, and historical records maintained in an archive folder.

• Maintain metrics slides and reports in the PERSEC shared files on COE and SBU, as appropriate based on classification level

• Ensure all case data entry is current and accurate in the People Soft Investigations and Adjudication Modules.

• Inspect and document that all folders are clearly marked and easily searchable; using the document mapping criteria provided by the Investigations and Adjudications Branch Chiefs.

• Receive and process Electronic Deliveries (eDels) from NGA Investigation Service Provider to respective SISP Branches

• Process and maintain all NGA personnel electronic fingerprinting in accordance with SISP policy and procedures and Rap Back enrollment/maintenance guidelines

• Coordinate to obtain ink fingerprinting if electronic capturing is unavailable

• Process Other Government Agency File Procurement Request for National Agency Checks (NAC)

Required:

• TS/SCI clearance and must be willing to undergo a polygraph exam
• Bachelor’s degree or equivalent experience in a related field to personnel security
• General knowledge of/experience in personnel security (3-6 years) in the DOD/IC
• Attention to detail when applying personnel security case management methodologies
• Significant experience with Microsoft Suite
• Demon started experience in clear and concise writing skills
• Excellent organizational skills to ensure meeting required timelines and Federal Investigative Standards quality standards

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