Case Management Support Level 3

Amentum is seeking a Case Management Specialist III to support the National Geospatial-Intelligence Agency (NGA) and Office of Security (SIS) in Springfield, VA.

• Responsible for managing the Case Management Level 2 Team Provide case management support to established PERSEC program
• Ensure case management team members provide timely security support to Personnel Security’s internal and external taskings, projects, and programs
• Support the execution and maintenance of the day-to-day NGA PERSEC programs through case management initiatives
• Provide agency level technical expertise concerning the personnel security disciplines and standard operating procedures in support of case management
• Responsible for training case management contractor staff, as needed
• Prepare, support and administer PERSEC case management program briefings, as needed
• Prepare, write, and present reports, various forms of correspondence, as required
• Research, prepare and maintain security procedures/guidance in support of case management
• Brief SISP leadership and other NGA KCs, as required, regarding the program requirements and regulations in support of case management
• Appropriately and accurately maintain and update databases and files (People Soft security systems of records, SISP SharePoint pages, internal SISP file folders) with data entry in a timely manner/real time related to case management
• Respond in a timely manner to all telephone and/or email actions, questions, or status inquiries
• Assist in maintaining distribution lists for customers to contact PERSEC for case management
• Bring case management issues to the attention of the gov’t Team Leads
• Assist the gov’t PERSEC team to help in developing recommendations for case management improvement
• Provide innovative process improvement solutions to improve NGA PERSEC case management system and reportability to DNI utilizing process improvement techniques and methods
• Document and provide Weekly Activity Report (WAR) actions in the SISP designated template and timeline to the gov’t lead
• Monitor all case progress to ensure cases are completed within IRTPA mandates
• Manage assignment tracking, reporting and prioritization of cases as specified by the gov’t
• Accurately create the DNI Quarterly Metrics reports and deliver for review at least three business days prior to the external suspense
• Prepare the SISP monthly metrics slides with all required information and deliver to SISP leadership by the seventh business day of the month
• Elevate to the SISP leadership issues and proposed solutions to bottlenecks precluding achievement of metrics and pull metrics reports as requested by gov’t PERSEC teams
• Maintain all tracking reports and status reports in PERSEC Drive shared files, with the latest revision in the external folder, and historical records maintained in an archive folder
• Maintain metrics slides and reports in the PERSEC shared files on COE and SBU, as appropriate
• Ensure all case data entry is current and accurate in the People Soft investigations and Adjudication Modules
• Inspect and document that all folders are clearly marked and easily searchable; using the document mapping criteria provide by the Investigations and Adjudications Branch Chiefs

• Active TS/SCI clearance and must be willing to undergo a polygraph exam.
• Bachelor’s Degree or equivalent experience in a related field to personnel security
• Significant experience in personnel security (7-10 years) in the DoD/IC
• Significant experience with Microsoft Suite
• Attention to detail when applying personnel security case management methodologies
• Demonstrated experience in clear and concise writing skills
• Excellent organizational skills to ensure meeting required timelines and Federal…