Team Member, Petsense
Listed on 2025-12-31
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Retail
Retail Associate/ Customer Service, Customer Service Rep
Join to apply for the Team Member, Petsense role at Petsense by Tractor Supply
Overall
Job Summary
This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.
Essential Duties and Responsibilities (Min 5%)
As a Team Member, you must be available, flexible, adaptable, and service-oriented, capable of fulfilling the following requirements:
- Thank the Customer
- Engage with the customer and/or pet
- Advise on products or services
- Make the experience Memorable
- Operate cash register/computer following cash handling procedures
- Merchandise recovery
- Participate in freight process
- Complete Plan-o-gram procedures
- Assemble merchandise
- Perform janitorial duties
- Execute price changes/markdowns
- Assist customers with loading
- Ensure safety and care of live animals
- Complete related documentation
Required Qualifications
Experience:
No experience required; retail and/or pet/live animal knowledge preferred.
Education:
High school diploma or equivalent preferred; ability to read, write, and count accurately required.
Preferred Knowledge, Skills, or Abilities
- Pet/live animal and pet product knowledge
- Strong communication and problem-solving skills
- Basic computer skills
- Strong interpersonal skills and ethical issue resolution
Working Conditions
- Indoor environment with moderate noise
- Hard surface floors, adequate lighting and temperature
- Shifts generally no less than 4 hours, may exceed 8 hours
- Promote safety and adhere to safety guidelines
Physical Requirements
- Non-sedentary role; must be able to move throughout the store and outdoors
- Operate equipment safely and efficiently
- Occasional lifting or reaching overhead
- Frequently stand, kneel, crouch, squat, bend, and climb ladders
- Ability to move merchandise and live animals up to 50 pounds
- Complete training and certification
Disclaimer
This overview is not exhaustive. All duties are performed as assigned by supervisors.
Company Info
At Tractor Supply and Petsense, our Team Members are vital to our success. We offer a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources, among others.
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