Customer Service Representative

Description

Namify is in the business of belonging. For over 20 years, companies of all sizes have partnered with us to elevate their recognition programs, corporate gifting strategies, branding initiatives, and employee engagement. Through automation and more sustainable practices, we are revolutionizing the swag industry which has traditionally been wasteful and awkward. We’re growing fast because the world recognizes how desperately services like ours are needed.

Now we are looking for energetic “inclusion superheroes” to join our team. So, if you are a detail-oriented person and like the idea of creating more happiness in the workplace, we want to talk to you … like yesterday.

Namify’s Customer Service Representatives (CSRs) manage assigned client accounts across the US ensuring a positive client experience. As an entry-level job, you have the ability to make a difference for companies as you make them look their best. This position is a great mix of Customer Service and Sales. You may be required to assist walk-in traffic as well.

• Answer and field inbound calls
• Respond and communicate with clients, co-workers, and vendors via email, phone, and web chat
• Be proactive about customer outreach and account management
• Promote and increase client retention and sales
• Ensure all orders are moving through the production process and taking care of any orders returned to the REP HAS ORDER queue
• Assist clients with product, billing, and/or order questions including assistance in placing orders
• Work in teams to achieve company goals
• Provide exceptional customer service in a professional manner
• Cross-train on company-wide manufacturing processes
• Cross-sell and up-sell products that will help promote the clients brands
• Resolve any concerns for the client to provide ease of ordering
• Assist with occasional piecework/processing jobs as needed
• All other duties as assigned

• $16-19.00/per hour, depending on experience
• Paid Holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with up to 4% employer match

Requirements

• Minimum 1 year of customer service and/or sales experience in an office or call center environment (retail-only and food service experience does not meet this requirement)
• Previous Customer Support or Customer Service Experience is required
• Proficient in data entry and experience processing customer orders accurately and efficiently
• Strong customer service soft skills — friendly, upbeat, and professional communication style
• Demonstrated computer literacy, including proficiency in Google Suite and ability to navigate web-based systems and tools
• Have a strong understanding of the importance of Customer Service and how to be effective at it
• Have a basic level of sales ability and a willingness to sell
• A willingness to learn, adapt, and continuously improve skills
• Ability to manage multiple tasks and priorities in a fast-paced, detail-oriented environment
• Must be at least 18 years of age

• Bilingual in Spanish and English
• Sales Experience
• Experience navigating a company-wide systems update/transition

• Number of stalled orders put back into production per day
• No missed phone calls and live chats
• All inbound customer requests responded to and completed

• Vice President of Sales, Scott Bishop

• Monday to Friday, 9:00am-5:00pm (Full-time)
• On-site