Dispatcher, Customer Service​/HelpDesk

Quality Restoration Careers is seeking a detail-oriented Mitigation Team Dispatcher to support day-to-day scheduling and coordination for our team based in Springville, UT. This is an office-based role focused on customer service, efficient dispatching, and ensuring every job is set up for success.

Success in this role means staying organized under changing priorities, communicating clearly with internal teams and customers, and helping the mitigation team deliver timely, accurate service outcomes.

• Coordinate dispatching for the mitigation team by scheduling appointments and managing daily workloads.
• Communicate with customers to confirm arrival times, gather relevant job details, and set expectations.
• Track job status updates and ensure information is accurate and current for internal teams.
• Organize office workflows to support efficient dispatching and timely service delivery.
• Document dispatch notes and job-related information clearly to support continuity of service.
• Monitor priorities and adjust scheduling as new information or changes occur.
• Collaborate with team members to resolve scheduling conflicts and keep operations moving.
• Maintain a detail-focused approach to routing, timelines, and job requirements.
• Provide responsive customer service through professional, courteous communication.
• Support efficient communication across the team by relaying updates quickly and accurately.

• High school diploma or equivalent; additional education is a plus.
• 1+ years of experience in dispatching, scheduling, customer service, or a similar coordination role.
• Strong organizational skills with a proven ability to manage multiple priorities.
• Excellent communication skills, including clear verbal and written customer interactions.
• High attention to detail and accuracy in documentation and scheduling information.
• Ability to work efficiently in a fast-paced environment with changing demands.
• Proficiency with common office tools (e.g., email, spreadsheets) and comfort learning scheduling systems.
• Customer service mindset with professionalism, empathy, and reliability.
• Dependable attendance and a strong work ethic.
• Knowledge of basic scheduling/dispatch best practices is preferred.