IT Support Specialist​/Systems Administrator

• Location CONFIDENTIAL,Springville, UT, 84663,United States
• Base Pay $58,000.00 - $72,000.00 / Year
• Job Category IT Field Support Specialist, Network, Info System Security
• Employee Type FT Exempt
• Travel 10%
• Manage Others No

Cen Core is seeking an IT Support Specialist / Systems Administrator I to provide hands‑on technology support across the company’s Springville and Payson, Utah locations. This role serves as the first point of contact for help desk support, endpoint lifecycle management, account administration, and day‑to‑day Microsoft 365 support for approximately 150 computer users and 700+ frontline workers. The position supports a fully cloud‑based Microsoft 365 environment and works directly with IT, Data, and Security team members.

The ideal candidate takes ownership, starts work independently, follows through without waiting for detailed instruction, and looks for opportunities to improve systems and processes. This is an entry‑to‑early‑career opportunity with growth potential into senior IT roles and, over time, IT management as the employee demonstrates technical readiness, leadership, ownership, and independence.

• Serve as the primary point of contact for IT support requests, including triage, prioritization, resolution, escalation, and ticket documentation.
• Resolve tier 1 and tier 2 issues across Windows 11, Microsoft 365 applications, Teams, Outlook, One Drive, SharePoint, printers, conferencing tools, Wi‑Fi, and mobile devices.
• Support password resets, MFA enrollment and recovery, access requests, user groups, shared mailboxes, distribution lists, and Teams membership in Entra  Microsoft 365.
• Provision, enroll, deploy, wipe, and securely offboard laptops and mobile devices using Intune and Windows Autopilot.
• Monitor and remediate endpoint compliance items, including patch status, Defender alerts, encryption, and other device‑health indicators.
• Manage hardware inventory, warranty tracking, spare equipment, workstation setup, and end‑of‑life disposal activities.
• Execute onboarding and offboarding tasks, including account creation, account disablement, license assignment, group assignment, and mailbox configuration.
• Assist with Conditional Access, device configuration, and application deployment changes under direction.
• Maintain help desk runbooks, knowledge base articles, end‑user guides, and documentation that allows others to follow established fixes.
• Take ownership of assigned work, identify next steps, follow issues through resolution, and communicate progress or blockers without waiting for repeated direction.
• Track recurring issues, recommend process improvements or automation candidates, and follow Cen Core change control, security, and data‑handling procedures.

• 1–2 years of hands‑on IT support experience, or an associate degree in IT or a related field plus internship or lab experience.
• Working knowledge of Windows 11 administration and troubleshooting.
• Experience supporting Microsoft 365 users, including Outlook, Teams, One Drive, and SharePoint, in a business environment.
• Familiarity with Entra  / Azure AD user and group management.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, and Wi‑Fi troubleshooting.
• Strong written communication skills and the ability to document solutions clearly.
• Customer‑service mindset and patience when supporting non‑technical users.
• Ability to lift and move equipment up to 40 pounds and set up workstations.
• Valid driver’s license and reliable transportation for travel between the Springville and Payson sites.
• U.S. citizenship and ability to pass a pre‑employment background investigation.
• Ability to complete Cen Core security awareness and CUI handling training within 30 days of hire and annually…