Senior Program Support Specialist

The Senior Program Support Specialist provides high‑level administrative, operational, and analytical support to SAE ITC programs. The role ensures programs run smoothly by managing documentation, coordination, invoicing, data integrity, and stakeholder communications in a fast‑paced, global environment.

• Support the development and implementation of new program and product initiatives, including creating procedural processes, establishing record databases, and building workflows that support long‑term program success.
• Execute daily administrative and analytical activities for assigned departments and programs, ensuring all work is completed accurately, on time, and in alignment with organizational priorities.
• Plan, coordinate, and provide on‑site support for meetings, events, and program‑related activities, including logistics, materials preparation, and stakeholder communication.
• Serve as the primary point of contact for program‑related questions and activities, delivering effective and timely responses to both internal teams and external customers with a proven commitment to customer service excellence.
• Monitor, reconcile, and manage invoicing and payment activities, including corresponding with customers to resolve billing discrepancies and ensure all financial records are accurate and up to date.
• Enter, maintain, and verify the accuracy of data in customer relationship management (CRM) and financial management systems, upholding data integrity standards across all platforms.
• Create, maintain, modify, and ensure the accuracy of program documentation, reports, brochures, websites, and standards documents, supporting clear and consistent communication of program information.
• Apply domain knowledge of software and IT systems to support program administration, streamline operational processes, and identify opportunities for improved efficiency.
• Assist with capital equipment requests, vendor selection, and budget management for office supplies and program expenses, contributing to responsible fiscal oversight.
• Support the updating and publication of standards documents and technical materials, ensuring all content meets organizational quality requirements and is delivered on schedule.

• Education:
  
  Bachelor’s degree in business administration, project management, engineering, or a related field preferred. Equivalent, relevant experience will be considered.
• Experience:
  
  Four (4) or more years of experience in administration, program management, or a related field.
• Industry
  
  Experience:
  
  Two (2) or more years of experience in an applicable sector, such as engineering, automotive, aerospace, or a related industry.
• Technical
  
  Skills:
  
  Proficient computer skills with demonstrated expertise in office productivity software (e.g., word processing, spreadsheets, presentations) and email applications.
• Organizational
  
  Skills:
  
  Proven organizational skills with keen attention to detail and the ability to follow through on both routine and complex tasks across multiple programs simultaneously.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills with a proven customer service orientation and the ability to collaborate effectively with diverse internal and external stakeholders.
• Demonstrated ability to work independently and manage priorities with minimal supervision.

• Experience in business operations or technical document editing.
• Experience supporting multiple programs or portfolios in a dynamic, evolving environment.
• Demonstrated proficiency in entering and maintaining information in databases and enterprise software systems.
• Knowledge of standards development processes or technical documentation requirements.
• Experience with financial management, invoicing systems, or payment reconciliation in a business environment.
• Familiarity with CRM platforms or project management tools.

• Proactive, curious, and solution oriented.
• Flexible and comfortable with changing priorities.
• Detail driven with strong follow through.
• Confident working independently with minimal oversight.
  
  Professional and service oriented when engaging stakeholders.