Receptionist​/Business Administrator

We are looking to enhance our front‑of‑house reception and are seeking a motivated, organised individual with relevant customer‑facing and administrative experience to join our receptionist team in St. Albans. This role offers an excellent opportunity to gain hands‑on experience in a professional office environment while supporting day‑to‑day administrative functions and developing key skills in communication, organisation, IT systems, and client service.

• Greet and manage visitors in a professional manner
• Answer all incoming calls efficiently and professionally
• Open and scan incoming mail, ensuring proper handling
• Frank outgoing mail for clients lacking direct administrative support
• Input archive data and perform necessary scanning
• Book client access – record arrivals and departures
• Record client documents and follow procedures for their safekeeping
• Maintain tidy, well‑stocked meeting rooms with pads, pens and refreshments
• Operate front‑door security, opening and locking as required
• Assist with general administration in other departments (e.g., HR work experience programmes)
• Support ad‑hoc reception and administrative tasks as business needs arise

• Manage diaries, arranging and confirming meetings, and coordinate catering when necessary
• Draft correspondence from templates as required
• Assist in client take‑on documentation, ensuring compliance with AML procedures
• Handle scanning requirements for various departments, including confidential documentation and secure return of originals, or upload quarterly valuations, annual tax reports, and trust working papers for eventual destruction
• Maintain an online technical library and circulate links to weekly updates
• Monitor partner e‑mails and forward relevant items
• Coordinate training course administration with HR/ Learning and Development, and perform ad‑hoc administrative tasks
• Support as the Charity Champion and help arrange required social events
• Contribute to CCH Data Cleansing initiatives
• Perform additional duties as reasonably required by the business

• Confident and effective interpersonal skills with clients, employees, and partners
• Strong written and verbal communication abilities
• Adaptive communication style suitable for diverse audiences
• Self‑reliant, proactive, and able to use personal initiative
• Excellent multitasking, organisational, and prioritisation abilities
• High attention to detail
• Effective team collaboration skills

• Proficient knowledge of MS Office Suite (Word, PowerPoint, Outlook)
• Experience with CCH or a similar Document Management System (desirable)

Minimum 5 GCSEs (grades A‑C) and a minimum of 3 years of professional work experience.