Front Office Administrator

Are you a people person with exceptional organisational skills and a passion for delivering outstanding customer service?

An award-winning and highly respected professional services organisation is looking for a Receptionist / Business Administrator to join its friendly and collaborative team in St Albans. This is a fantastic opportunity for someone who enjoys being at the heart of a busy office, combining front-of-house responsibilities with a varied administrative role that offers genuine scope for development.

Working within a supportive environment, the successful candidate will become an integral part of the business, ensuring clients and visitors receive a first-class experience while supporting a range of departments with administrative projects and day-to-day operations.

This role is perfect for an ambitious individual who thrives in a fast-paced environment and enjoys building relationships with colleagues and clients alike. While initially focused on reception, the position offers the opportunity to become involved in wider business administration, HR support, events coordination, project work and continuous improvement initiatives.

No two days will be the same.

• Welcoming clients and visitors in a professional and friendly manner
• Managing incoming calls and directing enquiries efficiently
• Coordinating couriers, deliveries and catering requirements
• Opening, scanning and distributing incoming post
• Managing outgoing mail and courier bookings
• Maintaining meeting rooms to a high standard
• Preparing refreshments for client meetings
• Managing visitor records and document tracking processes
• Assisting with office security procedures, including opening and closing the premises

• Diary management and meeting coordination
• Drafting correspondence and business documentation
• Supporting client onboarding and compliance processes
• Managing confidential document scanning and secure filing
• Maintaining internal databases and document management systems
• Supporting Learning & Development and HR administration
• Assisting with company events, charity initiatives and employee engagement activities
• Contributing to business improvement projects and data cleansing exercises

The ideal candidate will be:

• Professional, confident and approachable
• Highly organised with excellent attention to detail
• Proactive and able to use their own initiative
• Comfortable managing multiple priorities simultaneously
• A strong communicator, both written and verbal
• Adaptable and able to build relationships at all levels
• A team player who enjoys supporting others
• Passionate about delivering exceptional customer service

• Previous reception, customer service or administrative experience
• Strong Microsoft Office skills, including Word, Outlook and Power Point
• Excellent organisational and time-management skills
• Professional telephone manner
• Ability to work accurately in a busy environment
• Experience using document management systems
• Exposure to professional services environments

• A varied and rewarding role within a well-established organisation
• Excellent training and development opportunities
• Exposure to multiple business functions
• Supportive and collaborative team culture
• The opportunity to develop valuable administrative, operational and client-facing skills
• Long-term career progression potential

If you're looking for a role where you can make a real impact, develop your skills and become a valued member of a successful organisation, we'd love to hear from you.