Parts Advisor

St. Albans, Hertfordshire, United Kingdom (On-site)

IAA IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

Parts Advisor

Location: St Albans

Overall Purpose of Role:

Our site in St Albans offer a specialist service to a growing number of lease companies and insurance clients. Our main line of business is the supply and fitment of replacement engines for the fleet network. In your role you will be responsible for dealing with enquiries, processing orders and progressing jobs that are booked in across our network.

Responsibilities & Activities of the Role:

• Handling all enquiries in a polite and professional manor
• Creating quotes for clients
• Liaising with suppliers
• Processing and invoicing orders
• Liaising with workshops to get updates on repair progress and assist the workshop in gaining additional authority for any parts required
• Updating customers, clients and drivers on the progress of their repair or parts order
• Supporting clients and workshops with technical information
• Processing warranty claims

The Ideal candidate:

• Previous experience in vehicle parts, service or working as a mechanic / vehicle technician
• Knowledge and a basic understanding of vehicle parts and components particularly the powertrain
• Good IT skills, experience of using 1 link, Audatex , Partslink 24, Autodata and other automotive systems would be beneficial
• A professional telephone manor and good communication skills
• Strong organisational skills including managing your own workload

What we offer:

• A friendly and supportive working environment
• Ongoing training and professional development
• Uniform and PPE provided
• Free onsite parking
• Employee discount on Vodaphone
• Paid day to volunteer for a charity of your choice
• Day shift, Monday to Friday 08.00am - 5pm
• Competitive basic salary
• 31 days holiday including Bank Holidays
• Pension plan with 3.5% employer contribution

Please note:

This role is subject to a satisfactory DBS and right to work checks.

We reserve the right to close this vacancy early once a suitable candidate has been found, so please submit your application as soon as possible.