Distribution Operations Manager

Distribution Operations Manager Skip to main content

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Hybrid locations:
Unit 7 Border lake House Riverside Industrial Estate, St Albans AL2 1HG
time type:
Full time posted on:
Posted Todayjob requisition :

** About Carrier
** Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow Carrier on social media at @Carrier.  ##
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* Job Title:

Distribution Operations Manager
**** Company:
** Carrier Global (in collaboration with Viessmann)  
** Function:
** Supply Chain / Operations / Sales & Operations Planning (S&OP)  
*
* Location:

** Unit 7 Border lake House, Riverside Industrial Estate, St Albans AL2 1HG
, United Kingdom  
** Remote Type:
** Hybrid  
** Job Type:
** Full-time##
** Company Overview
** Carrier Global is a global leader in intelligent climate and energy solutions, specialising in heating, ventilation, air conditioning (HVAC), refrigeration, and building automation technologies. The company is committed to delivering sustainable, high-performance systems that improve indoor environments while reducing environmental impact.

Viessmann is a leading international manufacturer of heating, cooling, and renewable energy solutions, with a strong focus on decarbonisation and the transition to sustainable energy systems.

Together, Carrier and Viessmann combine global engineering strength and innovation in sustainable building technologies, supporting customers with advanced HVAC and energy-efficient solutions across residential, commercial, and industrial markets.##
** Role Summary
** The Distribution Operations Manager is responsible for end-to-end coordination of forecasting, stock management, and operational reporting across the Toshiba / Carrier DX VRF product portfolio. This role ensures alignment between sales, distribution, and supply chain functions through robust PSI governance, data accuracy, and continuous process improvement.

The role acts as a key driver of operational excellence, supporting demand planning accuracy, inventory optimisation, and cross-functional decision-making across Direct and Distribution channels.##
** Key Responsibilities**###
** Sales & Operations Planning (PSI Ownership)
*** Collate and consolidate forecast data from distributors into a single, standardised reporting view
* Own and continuously improve the PSI (Plan, Stock, Inventory) reporting framework
* Enhance PSI reporting by introducing new metrics to improve stock visibility and decision-making
* Lead PSI review meetings with Sales, Project Management, Order Processing, and Sales Leadership teams
* Ensure alignment of stakeholders on stock position, demand outlook, and supply constraints###
** Forecasting & Reporting
*** Run A-Code reports for direct project tracking and analysis
* Maintain and validate stock availability and PSI reporting accuracy
* Review backlog across Direct and Distribution channels to ensure accurate forecasting alignment
* Ensure forward-looking sales month accuracy across demand inputs###
** Inventory & Stock Management
*** Manage inventory across Toshiba / Carrier DX VRF product range
* Maintain visibility of:  + Excess & Obsolete (E&O) stock in alignment with Sales Management strategy  + Damaged stock tracking and reporting  + B-graded stock visibility to Sales teams
* Communicate stock positioning clearly across stakeholders###
** Product Lifecycle & Planning
*** Partner with Product Management to define and refine phase-in / phase-out logic
* Support smooth product transitions to minimise customer disruption
* Improve lifecycle planning processes for supply continuity and optimisation###
** Process Improvement & Operational Excellence
*** Review and streamline operational processes across Sales, Order Processing, and Supply Chain
* Lead improvements in:  + Sales order processing (including mailbox management)  + Stock allocation management  + Backlog management  + SAP reporting and data integrity  + Customer and internal stock enquiries  + Audit data management  + Internal contact mapping and workflows
* Project manage cross-functional improvements within the Carrier ACE framework###
** Demand Allocation & Customer Support
*** Own stock…