Relationship Manager, SME Business Banking

HSBC is seeking an experienced professional for the role of Relationship Manager, SME Business Banking. The role is primarily delivered via Zoom with opportunities to meet clients face‑to‑face at selected events, and is based from either the Reading or St Albans office with a minimum of three days per week onsite (hybrid working).

• Manage an existing portfolio of clients, focussing on sustainable business growth, expanding the portfolio, and broadening client relationships by leveraging HSBC’s extensive network.
• Serve as an ambassador for HSBC, developing the bank’s profile in the local business community.
• Place customer needs at the forefront and set world‑class standards of service.
• Identify new business opportunities and nurture existing relationships.
• Build relationships with local professionals and business owners to introduce new clients and opportunities.
• Adhere to structures and processes for managing credit, operational, reputation, financial crime, and regulatory risk.
• Collaborate with product partners to assess the needs of international and domestic customers and offer appropriate solutions.

• Experience in Business/Corporate Banking or Financial Services.
• Relationship or client management experience with a passion for delivering outstanding customer service.
• Business development skills with a track record of account expansion and new business wins.
• Commercial lending skills and experience.
• Excellent written and verbal communication skills with the ability to influence and convey information clearly.
• Comprehensive understanding of risk management.

As an HSBC employee in the UK you will receive a competitive pay package, private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support, and a contributory pension scheme with generous employer contributions. You will also have access to tailored professional development opportunities.

HSBC is committed to creating diverse and inclusive workplaces. We welcome candidates of all genders, ethnicities, disabilities, religions, sexual orientations, and ages, and are a Disability Confident Leader. We will offer interview accommodations to applicants with disabilities, long‑term conditions, or neurodivergent needs who meet the minimum criteria for the role.