Commercial Insight Analyst

Commercial Insights Analyst, Permanent

At Costa Coffee, we're on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we're creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we're in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow - together, we stir up success.

This newly created role sits within our Global Revenue Growth Management Centre of Excellence, driving data-led decision-making to unlock value across our global markets. The position plays a pivotal role in strengthening our end-to-end revenue management processes through advanced analytics, smart pricing expertise, and cross-functional collaboration to identify growth and efficiency opportunities. By translating complex data into clear insights and actionable recommendations, the role will help create a continuous improvement cycle that enhances performance, control, and commercial impact worldwide.

We value curiosity, inclusivity, and a problem-solving mindset. If you thrive in a fast-paced, global environment and are excited to make a meaningful impact, we encourage you to apply.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.

Being a Commercial Insights Analyst is about so much more than bringing our coffee to the world. It's your chance to stir up real success - which means you'll be:

• Driving Global Revenue Management performance. Lead robust analysis to support monthly reviews of proposed business changes, assess performance against agreed KPIs, and ensure delivery against Revenue Management targets through clear, data-driven recommendations.

• Deliver insightful product and promotional analysis. Evaluate promotional and trial performance versus KPIs, provide clear next-step proposals, and identify scalable opportunities across global markets to optimise NSR and margin.

• Provide pricing optimisation recommendations. Become a Smart Pricing expert, utilising Costa's Smart Pricing Tool to work with a range of Global markets, modelling price changes to providing optionality and recommendations through a data-led approach.

• Enhance pricing, segmentation and margin performance. Monitor internal performance across products, price, promotion and segmentation, using store and SKU-level data, alongside external and competitor data, to identify underperformance, unlock growth opportunities, and achieve margin targets.

• Strengthen governance, control and cross-functional alignment. Monitor cost price inputs and operational inefficiencies (e.g. over-ordering, bottom-performing stores), partner with Category Managers and cross-functional teams to resolve issues, and present clear, professional insights to drive informed decision-making and continuous improvement.

It's your unique ingredients we're interested in:

• Strong commercial and financial acumen, with an understanding of pricing, promotional mechanics, margin, OI, volume, rebates and price elasticity. Experience with in retail, category, finance or similar analytical environments advantageous.

• Advanced Excel-led analytical capability. Highly proficient in Excel as a core tool, with the ability to manipulate and interpret large datasets and present commercial and insight-driven…