Business Analyst​/Technical Business Analyst

Business Analyst / Technical Business Analyst

Join Sagoss in a high-profile client-facing role where you’ll turn business needs into smart software solutions, build trusted relationships and help shape one of the company’s most important partnerships.

If you’ve also worked in the following roles, we’d also like to hear from you:
Requirements Analyst, Business Systems Analyst, Systems Analyst, IT Business Analyst, Functional Analyst, Business Applications Analyst, Solutions Analyst, Technical Analyst

SALARY:
Competitive + Benefits

LOCATION:

Working across two sites: 3 days per week at the client’s site in Chelmsford, Essex and 2 days per week at Sagoss HQ in Henley-on-Thames, Oxfordshire

JOB TYPE:
Full-Time, Permanent

JOB OVERVIEW

This is a standout opportunity to become a trusted voice at the heart of a major client partnership with an award-winning UK technology business.

As Business Analyst / Technical Business Analyst you’ll work closely with client stakeholders and Sagoss developers, translating needs into clear requirements and keeping delivery moving.

The Business Analyst / Technical Business Analyst will combine relationship-building with hands-on technical analysis, SQL, JIRA, testing and issue resolution.

With influence over client experience, account growth and product delivery, the Business Analyst / Technical Business Analyst will help strengthen an important partnership.

ABOUT US

Established in 2006, Sagoss Group is a growing, entrepreneurial group made up of three distinctive businesses:
Sagoss, Accellerate and Healthium Clinics. Each business operates in a specialist market, creating a varied and commercially interesting environment where finance plays an important role in supporting growth, control and future scalability.

Sagoss is a UK technology business delivering intelligent parking and transport solutions through an integrated platform that combines software, ANPR, payment systems, customer portals and connected hardware.

Accellerate is a medical market-access consultancy that helps healthcare technologies and products move successfully through market-access strategy, regulatory compliance, health economics and related commercial support.

Healthium Clinics is a private, CQC-registered medical and aesthetic clinic in Henley-on-Thames, offering private healthcare, wellness, skin and non-surgical services in a discreet, patient-focused setting.

DUTIES

Your duties as the Business Analyst / Technical Business Analyst include:

* Client Partnership and Presence:
Represent Sagoss on site, build trusted stakeholder relationships and act as the client’s dedicated day-to-day contact

* Requirements and Change Requests:
Lead workshops, analyse needs, write specifications, user stories and acceptance criteria, and manage changes through build, testing and release

* Process and Data Analysis:
Map processes and data flows, guide the client towards effective solutions and support decisions

* Development Team Interface:
Link the client and Sagoss developers, clarify requirements, review progress and resolve issues

* Technical Investigation:
Use SQL or similar tools to query data, validate requirements and investigate issues, using knowledge of code, databases and logs

* Agile Delivery:
Join sprint planning and backlog refinement in JIRA, keeping work prioritised

* Client Support and Resolution:
Own queries, issues and escalations through to resolution, coordinating with support and Development teams and keeping stakeholders updated

* Testing, Release and Adoption:
Support testing, confirm changes meet specifications, coordinate releases and deliver training, guidance and release briefings

* Account Growth and Reporting:
Identify growth opportunities, support proposals and business cases, and report…