Guest Service Assistant - Inn Express

Guest Service Assistant - Holiday Inn Express St Albans

Holiday Inn Express St Albans, Colney Fields Shopping Park, Saint Albans, Hertfordshire, AL2 1AB

At Holiday Inn Express St Albans, we are looking for a Full Time Guest Service Assistant to join our award-winning team! Working at Holiday Inn Express St Albans, London Colney, this exciting opportunity is open to applicants who are flexible in working shifts and are passionate about delivering a great customer service experience.

• Full time role with flexibility from week to week in your work pattern. The role includes working mornings, afternoons and evenings including weekends.
• Be the friendly face that welcomes our guests, making their first impression unforgettable from check-in to check-out.
• Handle check‑ins, check‑outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go‑to person for guest questions, whether it’s the best way to get to London or picking a local spot for lunch.
• Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and welcoming vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

• Flexible working (subject to role and probationary review)
• Staff accommodation rates across UK Hotels
• Death in service cover
• Cycle scheme
• Tech Scheme
• Health Cash Plan (HSF)
• Referral Scheme (recruit a friend)
• Workplace pension scheme
• Access to EAP and wellbeing support
• Eyecare vouchers
• Pension
• Private Medical Insurance
• Continuous Learning & Development opportunities
• Recognition Programme and social events

• You are flexible, approachable, and sociable in nature.
• Able to demonstrate leadership and role‑model core values.
• Experience of working in a fast paced and dynamic environment.
• Suitable experience and/or qualifications in the role.
• You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates.

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.