Customer Delivery Assistant

Customer Delivery Assistant

Salary: £27,132 to £28,871 inclusive annual salary plus Local Government Pension Scheme.

Contract: Fixed Term – 12 months.

Hours: Full-time (37 hours per week).

Location: Flexible working options (including hybrid). Offices located in St Albans near the station (London St Pancras 20 minutes), shops and restaurants.

Job : P2536.

This is an exciting opportunity to work with the Customer Delivery team, providing excellent customer service to our residents. You will assist customers with a wide range of enquiries by telephone, face‑to‑face or digitally and complete casework, offering you the chance to grow and learn new skills.

We are looking for a customer‑focused, flexible, enthusiastic individual who is a team player, lives our values, and has good communication skills, IT literacy, problem‑solving ability, and a keen willingness to learn.

Join us in making St Albans City and District better. We put the environment at the heart of every decision, live our values—trust, care, confidence, collaboration, and customer focus—while delivering sustainable services, reducing environmental impact and making a difference.

• 26.5 days annual leave (increasing with service) plus bank holidays
• Local Government Pension Scheme
• Flexible working options
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.

Disclosure Checks: This post is subject to a Basic Disclosure Check.

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Closing date for applications: 11 June 2026.

Interviews are scheduled from: w/c 15 June 2026.

Candidates who have applied for this role in the last 6 months need not apply again.

Notes:
Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and strongly encourage early application.