Part Time Customer Service Administrator | | £16,200

A fantastic opportunity has arisen for an organised and customer-focused individual to join a well-established and market-leading business based in St Albans. This varied role would suit someone with previous customer service and administration experience who enjoys building relationships, supporting customers, and ensuring smooth day-to-day operations.

Working as part of a collaborative team, you will act as the first point of contact for customers, supporting a range of enquiries while coordinating with internal departments to deliver an outstanding customer experience.

• £27,000 pro rata
• Monday to Friday, 10am – 2.30pm
• Office-based role in St Albans
• Opportunity to join a successful and growing international organisation
• Supportive team environment
• Ongoing training and development opportunities

• Acting as the first point of contact for customer enquiries via phone and email
• Managing customer requests and ensuring timely resolutions
• Providing administrative support across customer service, sales and service functions
• Maintaining accurate customer records and documentation
• Coordinating loan and trial equipment, including dispatch, returns and tracking
• Supporting sales campaigns, promotions and customer engagement activities
• Liaising with customers regarding repairs and service updates
• Coordinating schedules and activities for field-based engineers
• Assisting with stock control, inventory management and warehouse administration
• Processing stock transfers and returns
• Working closely with sales, technical and account management teams to deliver excellent customer service
• Ensuring company procedures, quality standards and compliance requirements are followed

• Previous experience within customer service, administration, sales support or a similar role
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• A proactive and customer-focused approach
• Confident using Microsoft Office and internal systems
• Experience coordinating stock, logistics or service activities would be advantageous
• A collaborative team player with a flexible attitude

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.