Warranty and Service Coordinator

Warranty & Service Coordinator
- Shenley PDI Centre

Good, honest, rewarding work. It's how we're built

In the heart of our aftersales department our Service Administrator are committed to delivering outstanding and trusted experiences for our customers. As a Service Administrator you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals
  , ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask

• Administration duties within the service department
• Process recall campaigns and warranty repair claims across multiple automotive brands, ensuring accuracy, compliance, and timely resolution.
• Record, raise, manage, and follow up on transit damage claims across multiple brands, maintaining clear documentation and effective communication throughout the process.
• Develop and maintain strong working relationships with manufacturers, brand representatives, and repair centres to ensure repairs are completed efficiently and within agreed timescales.
• Deal with customer’s requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
• Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department
• Record vehicle details and service histories accurately and effectively.

Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Full UK Driving Licence
• Motor Industry experience is preferable
• Happy to work independently and as part of a team
• Ability to work to timescales effectively, with a keen eye for detail

We value diversity and believe it strengthens our team.

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

Just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect
- Integrity
- Transparency
- Teamwork
- Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.