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Service Lead, Bike Shop & Customer Experience

Job in St Albans, Hertfordshire, AL1, England, UK
Listing for: Trek Bikes
Full Time position
Listed on 2026-10-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Retail Associate/ Customer Service
  • Retail
    Customer Service Rep, Retail Associate/ Customer Service, Retail Support
Salary/Wage Range or Industry Benchmark: 26000 - 36000 GBP Yearly GBP 26000.00 36000.00 YEAR
Job Description & How to Apply Below

Trek Bikes in St Albans is seeking a Service Lead to shape the service experience in-store. You will be the main point of contact for customers, guiding service decisions and leading your team with warmth and clarity.

You will manage workflow, training, and performance metrics as the store's Service Centre lead, ensuring top-notch bike builds and customer care while fostering a positive team environment.

The following opening is for a Service Lead, Bike Shop & Customer Experience with Trek Bikes.

We are currently recruiting a Service Lead, Bike Shop & Customer Experience for our team in St Albans, England, United Kingdom.

This is an excellent opening to take on the Service Lead, Bike Shop & Customer Experience role at Trek Bikes.

As a Service Lead, Bike Shop & Customer Experience, you will play an important part at Trek Bikes in St Albans, England, United Kingdom.

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