Senior Facilities Technical Lead; Client-Facing

JLL is seeking an experienced Technical Supervisor to join our Central London team on a prestigious site.

• Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements
• Conduct performance appraisals for direct reports and set clear individual objectives
• Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support
• Promote "Safety First" culture ensuring adherence to JLL Cardinal Rules of Safety
• Deliver monthly toolbox talks and safety awareness programs to keep workforce updated

• Operate all facility systems competently and efficiently, making improvement recommendations
• Control all MEP assets and building systems operations in compliance with statutory regulations
• Monitor CAFM systems within SLA/KPI requirements
• Ensure technical and legislative updates are communicated and implemented by the engineering team

• Conduct regular supervisory health and safety inspections and logbook audits
• Handle critical incident reporting, near-miss documentation, and after-action reviews
• Carry out site supervisory visits to ensure work quality meets required standards
• Review RAMS, competencies and permits sourced by the admin team

• Serve as primary contact for engineering matters with site teams
• Attend and deliver weekly operations meetings in a professional manner
• Take ownership of client needs and maintain good customer communications
• Build stable relationships through proactive engagement

• Prepare information for monthly engineering reports
• Ensure contract efficiently meets all SLA and KPI requirements
• Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations

• Ensure specialist vendor visits are properly prepared and approved by site management
• Review technical quotes before submission for approval
• Source quotes and organize works under Technical Manager threshold
• Manage critical spares inventory including stock registers and monthly audits

• Participate in site escalation processes including on-call emergency response
• Work flexible schedules including extended/non-standard hours as needed
• Serve as first point of contact for helpdesk and allocation desk for resource/technical issues
• Provide written incident reports and prepare basis for remedial work quotes

• 5-10 years' field experience in facilities or construction management
• Progression from technical/supervisory roles into project management
• Track record in high-end commercial, corporate, or events environments
• Experience executing work with minimal disruption to premium operations

• Autonomous delivery capability in pressured environments
• Client-facing professionalism representing JLL's brand
• Discretion in high-profile commercial settings
• Ability to balance technical delivery with relationship management
• Understanding of sophisticated client expectations