Contract Manager

We’re looking for an experienced Contract Manager to join a professional Facilities Management team, managing service delivery across a large UK-wide portfolio of over 100 sites.

Location:

St Albans, Hertfordshire

Salary: £50,000 per annum

Working hours:

Monday – Friday, Hybrid Working

Contract:

12-Month Maternity Cover, excellent potential for Permanent Position

• Taking overall responsibility for contract and facilities management across a UK-wide portfolio of approximately 100+ sites.
• Managing and supporting four direct reports within the Contract Support team.
• Overseeing a large network of subcontractors and specialist service providers.
• Ensuring subcontractors consistently deliver services within agreed SLAs, KPIs and contractual requirements.
• Building and maintaining strong working relationships with key subcontractors and service partners.
• Holding regular performance meetings with subcontractors to review service delivery, performance, issues and improvement actions.
• Managing weekly performance meetings with boiler/heating contractors.
• Holding regular meetings with fire alarm contractors to review compliance, performance and outstanding actions.
• Monitoring contractor performance, identifying recurring issues and ensuring corrective actions are implemented.
• Using your technical knowledge to challenge subcontractors, question proposed solutions and ensure works are being delivered appropriately.
• Providing technical oversight without needing to be a fully qualified engineer, ensuring contractors are providing suitable and cost-effective solutions.
• Working closely with the helpdesk and Contract Support team to ensure reactive maintenance issues are managed effectively.
• Reviewing reports, service records, compliance information and contractor documentation.
• Monitoring KPIs, SLAs and overall contract performance, taking action where standards are not being achieved.
• Attending weekly meetings with key client stakeholders to discuss performance, service delivery, issues and upcoming requirements.
• Building strong relationships with senior client contacts and regional stakeholders.
• Escalating operational, technical or contractual issues where appropriate and ensuring timely resolution.
• Supporting commercial management, quotations, variations and contractor costs as required.
• Ensuring statutory compliance and maintenance requirements are being appropriately managed across the portfolio.
• Identifying opportunities for continuous improvement, improved contractor performance and enhanced service delivery.
• Working from the office approximately 2–3 days per week, with flexibility around the working pattern.
• No routine travel to the individual sites is required, despite responsibility for a UK-wide portfolio.

• Proven experience as a Contract Manager, Facilities Manager, FM Manager, Service Manager or similar within Facilities Management.
• Strong experience managing subcontractors and third-party service providers.
• Proven experience managing SLAs, KPIs and contractor performance.
• Previous experience managing a team and providing leadership to support functions.
• A good level of technical knowledge across building services, engineering or facilities management.
• The confidence and technical understanding to challenge contractors, question recommendations and ensure appropriate solutions are being provided.
• You do not need to be a fully qualified engineer, but you must have enough technical understanding to hold meaningful conversations with engineering subcontractors.
• Strong understanding of planned and reactive maintenance, statutory compliance and facilities management services.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships at all levels.
• Confident managing regular contractor performance meetings and holding suppliers accountable for service delivery.
• Strong organisational skills, with the ability to manage multiple contractors, priorities and contractual requirements.
• IT literate with good experience using CAFM, helpdesk, reporting or facilities management systems.
• Commercially aware with the ability to understand costs, quotations,…