Warranty Administrator

Job Summary:

Glyn Hopkin are seeking a detail-oriented Warranty Administrator to join our team. The successful candidate will be responsible for processing warranty claims, ensuring compliance with manufacturer and dealership policies, and maintaining accurate records of all warranty transactions. This role requires excellent organisational skills, attention to detail, and a strong understanding of automotive warranty processes.

Key Responsibilities:

• Accurately process and submit warranty claims to manufacturers and suppliers.
• Review warranty claims for compliance with manufacturer and dealership guidelines.
• Track warranty claim status and follow up on unpaid or rejected claims.
• Maintain detailed records of all warranty transactions and claims.
• Communicate effectively with service advisors, technicians, and manufacturers regarding warranty repairs and claim status.
• Ensure timely submission and reconciliation of warranty payments.
• Assist in identifying trends in warranty claims and report any recurring issues.
• Stay updated on manufacturer warranty policies and procedures.
• Provide training and guidance to service department staff on warranty-related processes.

Qualifications & Skills:

• Previous experience in warranty administration within the automotive industry is preferred, however, we would also consider applications outside of the motor trade.
• Strong knowledge of manufacturer warranty policies and procedures.
• Excellent attention to detail and accuracy in data entry and record-keeping.
• Strong organisational and time-management skills.
• Proficiency in dealership management software (DMS) and warranty processing systems.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.
• High school diploma or equivalent; additional certifications in automotive management are a plus.
• Competitive salary based on experience.
• Opportunities for career growth and professional development.
• We are an EOT Company!

Benefits for being an employee in an Employee Ownership Trust (EOT):

For you as a prospective employee, there are potential advantages to working for an EOT-owned company:

Annual Tax-Free Bonuses:
Eligible employees can receive potential annual bonuses of up to £3,600 free of income tax.

A Stronger Voice in the Business – As employee-owners, team members have a greater say in how the company operates. Through active engagement and participation, employees can contribute ideas, provide feedback, and help shape the company’s direction, fostering a more inclusive and collaborative work environment.

A Share in the Company’s Success – Transitioning to an Employee Ownership Trust means employees are more than just workers—they become stakeholders in the business. When the company performs well, employees benefit collectively, creating a shared sense of responsibility and motivation to drive success.

Long-Term Financial Rewards – As the business grows and prospers, employees have the opportunity to benefit from its long-term success. This structure ensures that the hard work and dedication of the team translate into meaningful financial rewards over time, aligning personal and company growth.

If you are a dedicated professional with experience in warranty administration and are looking for an opportunity to work with a dynamic automotive team, we encourage you to apply.

Whatever your question or feedback we are here to help.
So please feel free to contact us.

Head Office:
Glyn Hopkin Romford,
279-289 London Road, Romford, Essex, England, RM7 9NP

Reg Office:
Glyn Hopkin Ltd, Saffery Llp St. Catherines Court, Berkeley Place, Clifton, Bristol, BS8 1BQ
Reg. Company Number: 2756516

VAT Reg. No.

Glyn Hopkin Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow.

Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.