SPA Referral Advisor

Royal National Orthopaedic Hospital NHS Trust

Will be responsible for inputting new referrals onto SPA data To provide information to callers in response to enquiries for information, accessing relevant electronic/web-based information To check the electronic patient systems to establish whether an individual is previously/already known and open to the To enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner.

To contribute to the continuous improvement of service provision by communicating service user To effectively manage incoming and outgoing To establish priorities, work independently, and proceed with objectives with minimal For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached. Previous Candidates Need not apply.