Front Office - Receptionist

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family‑owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose. We're currently looking for a detail–oriented and welcoming receptionist to join our dedicated Front Office team.

Your role in our family:

• Consistently deliver and maintain the highest standard of guest care and service at all times.
• Check guests in and out efficiently, accurately, and courteously.
• Answer and direct telephone calls in a polite and professional manner.
• Process payments and ensure correct billing procedures are followed.
• Familiarise yourself with departmental Standards of Performance and confidently demonstrate them in your daily work.
• Develop a strong knowledge of all hotel facilities and services, assisting guests with enquiries in a polite, helpful and efficient manner.
• Handle guest complaints or issues promptly and professionally, ensuring all resolved and unresolved matters are reported to the Head of Department.
• Act as a welcoming ambassador for the hotel, creating positive first and lasting impressions for every guest.
• Carry out additional duties as required to support the smooth operation of the hotel.

• Have strong communication and organisational skills.
• The ability to use computer systems and work under pressure is a must.
• Experience in a 4/5 star luxury hotel is preferable.
• Experience in a customer service focussed role is essential.
• Flexibility to work shift patterns, weekends and bank holidays.
• Previous experience in using Opera preferable.

• Free staff meals and parking.
• Discounted food and beverage, accommodation and spa.
• 28 days holiday and 1 extra holiday day on your birthday.
• 30% discount on Spa treatments and Spa days.
• 10% discount on Spa products.
• Introduce a friend at work bonus.
• Free uniform.
• Preferred Hotel Group discounted global hotel rates.

At Sopwell House, we live by our Vision, Purpose and Values. We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.