Human Resources Business Partner

At Costa Coffee, we are what we craft. We’re re‑imagining coffee experiences in over 50 countries and counting, as a key part of the Coca‑Cola System. Whether you enjoy your coffee in‑store, at home, on the go, or from a machine – we’ve got you covered.

As a People Partner – UK&I Support Centre, you’ll play a critical role in supporting our Support Centre by partnering with senior leaders to build engagement, capability, and performance that enables Costa’s long term ambitions.

Our teams make a difference – from shaping strategy and developing talent, to driving change and creating inclusive, high‑performing cultures. Together, we stir up success.

We may be a global brand, but we’ve never forgotten our roots. Through the Costa Foundation and our community agenda, whatever your role, you can help change lives in coffee‑growing communities and closer to home.

We’re equally passionate about helping you grow. Through development programmes, new experiences, and meaningful work, Costa gives you the opportunity to go beyond the day‑to‑day.

And as a People Partner – UK&I Support Centre, there’s never been a better time to join.

We didn’t become a global coffee brand by standing still. When you join Costa, you become part of a community that values passion, progression, and integrity – with some brilliant perks to match:

• Become a share owner in Coca‑Cola through our Share Investment Plan (SIP)
• Annual discretionary bonus, based on business results and individual contribution
• A smart pension with contributions matched up to 10%
• Access to the Costa Financial Support Fund
• 50% discount in all Costa‑owned stores and 25% off participating stores
• Private medical cover through our Private Healthcare scheme

And that’s not all – explore more of our perks here: https://bit.ly/costaperks

We’re committed to being a great place to work, where everyone can bring their unique self to the mix. We champion diversity, equity and inclusion and live our values every day:
Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players.

Being a People Partner – UK&I Support Centre is about much more than delivering people processes. It’s your opportunity to drive real impact across our Support Centre, meaning you’ll:

• Report to the Senior People Partner, you’ll lean in to support senior leaders to provide trusted, proactive people advice, offering thoughtful challenge and practical solutions that enable high performance, engagement, and delivery against business priorities.
• Own and drive high quality delivery of core people cycles for Support Centre teams, including engagement surveys, pay and reward processes and talent reviews. Working end to end with People centres of excellence and Shared Services to ensure consistency, insight, and continuous improvement.
• Support the Senior People Partner to align functional strategies and Costa’s long term ambitions with our People Plan. You’ll act as the conduit translating business needs and insights into clear, actionable priorities across engagement, capability, succession, and talent planning.
• Coach and develop senior leaders, strengthening leadership capability and confidence, and providing guidance on complex or high risk people matters, including overseeing and supporting higher level employee relations in partnership with Shared Services and centres of excellences.
• Support people centric change activities including org design, working closely with leaders and OD specialists to shape effective operating models, underpin business change programmes, and ensure structures and ways of working remain fit for the future.

It’s your unique blend of skills and experience we’re interested in. You’ll be:

• An…