IT Support Specialist

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Date: Jan 28, 2026

Location: St Albans, Hertfordshire, GB

We are looking for a motivated and detail-oriented IT Support Specialist to join our dynamic IT team. This hands-on position requires a team player who can work closely with every department on daily operations. You’ll be a member of our team in St Albans.

• 1st and 2nd level support within region standard Applications (M365, Adobe, FMS und IFS)
• Joiner / Mover / Leaver handling with Service Now
• Software provisioning (SCCM)
• Client hardware (desktop, laptop, tablet, barcode scanner) & peripherals (printer, scanner, copier, fax)
• Installation, maintenance & provisioning
• Network support (LAN) and monitoring of WAN and servers
• Mobile devices and contracts
• Team member of projects
• Quotes and order process of hardware

• Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery)
• 3 years work experience in the IT Service Desk area
• Broad technical skills hardware, OS & software (Microsoft, mobile devices)
• Basic technical skills Server OS, network, storage (SAN, NAS)
• Basic application architecture know-how
• Good analytical and conceptual abilities.
• Independent, but with team skills for dealing with IS specialists and key users
• Open and communicative, likes dealing with people (telephone & teams support)
• Flexibility and willingness to travel to Manchester once or twice a month

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.