IT Support Specialist

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional food service systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

We are looking for a motivated and detail-oriented IT Support Specialist to join our dynamic IT team. This hands-on position requires a team player who can work closely with every department on daily operations. You’ll be a member of our team in St Albans.

Your tasks

• 1st and 2nd level support within region standard Applications (M365, Adobe, FMS und IFS)
• Joiner / Mover / Leaver handling with Service Now
• Software provisioning (SCCM)
• Client hardware (desktop, laptop, tablet, barcode scanner) & peripherals (printer, scanner, copier, fax)
• Installation, maintenance & provisioning
• VoIP
• Network support (LAN) and monitoring of WAN and servers
• Mobile devices and contracts
• Introduction & training
• Licence Management
• Team member of projects
• Local contact for Platform Services
• Quotes and order process of hardware

Requirements

• Relevant educational qualifications
• Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery)
• 3 years work experience in the IT Service Desk area
• ICT service operations
• Basic ITIL knowledge
• Broad technical skills hardware, OS & software (Microsoft, mobile devices)
• Basic technical skills Server OS, network, storage (SAN, NAS)
• Basic application architecture know-how
• Good analytical and conceptual abilities
• Independent, but with team skills for dealing with IS specialists and key users
• Open and communicative, likes dealing with people (telephone & teams support)
• Flexibility and willingness to travel to Manchester once or twice a month

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children
• Life Insurance
• Income Protection

For more information see:

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.