Field Customer Support Executive

Field Support Executive

South East & London (Field-Based) 32,888 + London Weighting ( 3,600 where applicable)

Monday-Friday, Flexible Hours

Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground. We're supporting Karcher with the hire of a Field Support Executive to join their established field team, covering the South East and London. This is not a desk based sales role. It's a hands-on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly.

You'll act as the bridge between customer sites and Karcher's internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported.

This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background.

What you'll be doing

• Visiting customer sites, distributors and end users across the South East and London
• Demonstrating Karcher professional equipment and showing teams how to use it properly
• Supporting contract mobilisation and new site setups
• Training site staff when new machines or solutions go live
• Conducting site surveys and identifying improvement or upsell opportunities
• Feeding leads, site insights and updates back into the sales and internal teams via CRM
• Supporting Key Account Managers by handling site level activity
• Managing your own diary, travel and planning across a large and varied territory

What we're really looking for

• Someone confident, personable and comfortable talking to people at all levels
• A natural relationship builder who enjoys being customer-facing
• Hands-on, practical and happy being active and on their feet most of the day
• Organised and self-driven, able to manage their own schedule and workload
• Curious and willing to learn the technical side of products and solutions (full training provided)
• Comfortable working independently across a wide territory
• Full UK Driving licence

Backgrounds that tend to work well:

• Field support or sales support roles
• Hospitality or retail management
• Customer service in technical, equipment or showroom environments
• Service, admin or internal roles that have moved into customer facing field work

What's in it for you

Starting salary: 32,888 per year, plus London Weighting: 3,600 per year where applicable ( 300 per month)

Training:
Structured onboarding and product/technical training through Karcher's internal academy

Benefits:
Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts