AV Service Desk Technician

Job Title: AV Service Desk Technician

Location: St Albans / Hybrid

Salary: £35,000 - £40,000

This is a hybrid role combining service desk administration, remote technical support, and occasional on-site service visits. You will be the central coordination point for all service and maintenance activities, ensuring clients receive fast, efficient, and well‑organised support.

• Manage incoming service desk tickets (Service Now)
• Arrange and book service and maintenance visits for engineers
• Schedule and coordinate freelancers where required
  
  Provide remote technical support to clients using Team Viewer
• Attend onsite service calls when necessary (1st & 2nd line AV support)
• Complete service reports after each visit
• Maintain service asset registers following PMV handovers
• Support escalations from 1st line to ensure resolutions
• Liaise with clients and contractors to gather required documents
• Ensure all service tasks are logged, updated, and closed within SLA

• 3 years AV experience - ideally within service and maintenance.
• Experience using Service Now or a similar ticketing system.
• Strong organisational and scheduling skills.
• Ability to diagnose faults with corporate AV systems, ideally including:
  Crestron, AMX, Q‑SYS, Biamp.
• Full UK Driving Licence.
• Right to work in UK.

• Salary: £35K - £40K
• 24 days annual leave plus bank holidays
• Hybrid working
• Laptop & phone
• Pension
• Pool van available for travel

Submit your application or contact Jake Voisey on the details provided.

SER-IN