Service Desk Analyst
Job in
St Albans, Hertfordshire, AL1 3XL, England, UK
Listed on 2026-02-18
Listing for:
VIQU IT Recruitment
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, IT Business Analyst
Job Description & How to Apply Below
Location:
Fully remote (quarterly meet-ups - fully expensed) Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you're professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.
Key responsibilities:
Log calls in line with ITIL practices (Incidents, Change, Service Requests) Allocate and update tickets appropriately Perform first-line triage and first-line fixes Respond to incoming calls and emails professionally Implement basic changes Monitor systems for alerts and take appropriate action Monitor application mailboxes Process service requests Produce and maintain internal and external reports Carry out basic application administration (Rubrik, Druva, Zerto, Commvault)
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