Business Solutions Specialist – Innovation

Overview

The Business Solutions Specialist will play a key role in supporting innovation, transformation, and technology-enabled business initiatives across the organization. This role is ideal for a motivated and tech-savvy professional with experience in business analysis, stakeholder engagement, operational improvement, and emerging technology solutions.

Working closely with practice areas, operational teams, and cross-functional stakeholders, you will help identify business challenges, gather and refine requirements, support innovation intake processes, and contribute to the development and implementation of workflow automation, process optimization, and AI-enabled solutions.

This role is heavily focused on innovation and transformation rather than traditional process improvement. The successful candidate will support multiple concurrent initiatives, assist in developing proof-of-concept solutions, and help bridge the gap between business needs and technology-enabled outcomes in a collaborative and fast-paced environment.

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• Linked In Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

• Build strong working relationships with business stakeholders, practice areas, and cross-functional teams.
• Maintain effective communication across innovation and transformation initiatives.
• Collaborate with operational teams to identify business challenges and opportunities for technology-enabled improvements.
• Support alignment between business priorities, innovation initiatives, and solution delivery activities.

• Engage with practice areas to gather, document, and refine business requirements and use cases.
• Support innovation intake and discovery processes across multiple business functions.
• Assist in identifying opportunities for workflow automation, operational optimization, and AI-enabled solutions.
• Support the development, testing, and deployment of proof-of-concept initiatives and pilot solutions.
• Coordinate meetings, workshops, follow-ups, and project activities across multiple concurrent transformation initiatives.
• Assist stakeholders in translating operational challenges into scalable and practical business solutions.

• Support innovation and transformation initiatives that improve operational efficiency and business effectiveness.
• Contribute to projects focused on workflow automation, modernization, and enterprise AI capabilities.
• Assist in mapping current-state processes and supporting future-state solution design.
• Track project timelines, deliverables, dependencies, and implementation activities across multiple work streams.
• Prepare presentations, status updates, reports, and supporting documentation for stakeholders and leadership teams.
• Analyze operational data, business feedback, and process pain points to support decision-making and continuous improvement efforts.
• Stay informed on emerging technologies, automation trends, and enterprise AI developments relevant to the business.
• Support the Business Solutions and Innovation team with additional strategic and operational initiatives as required.
• Other duties as assigned.

• Bachelor’s degree or equivalent experience required (Business, Technology, Operations, Information Systems, or related field preferred)
• 2–5 years of professional experience in business analysis, innovation, transformation, operations, or technology-enabled business support roles
• Experience gathering business requirements and working with cross-functional stakeholders is preferred
• Exposure to workflow automation, operational transformation, or AI-related initiatives is strongly preferred
• Experience supporting proof-of-concept or pilot initiatives is considered an asset

• Business analysis and requirements gathering
• Stakeholder engagement and relationship management
• Strong analytical thinking and problem-solving capability
• Innovation and technology curiosity
• Process optimization and workflow improvement mindset
• Project coordination and multitasking ability
• Strong written and verbal communication skills
• Ability to work effectively in fast-paced and evolving environments
• Interest in emerging technologies, automation, and enterprise AI
• Strong organizational skills and attention to detail
• Ability to adapt quickly and take initiative in ambiguous environments