1st​/2nd Line IT Support Engineer

Location: St. Albans

1/2 Line IT Support Engineer - MSP St. Albans - Office-based with regular site visits Salary - £30,000 DOE Looking to grow your MSP career in a role that gives you real variety? A growing Managed Service Provider is looking for a 1/2 Line IT Support Engineer to join their team. You'll be based in their St. Albans office for the majority of the week, with regular client visits in central London - all travel costs covered.

Flexible working hours available (e.g. 8am-5pm, 9am-6pm etc). This is a hands-on role for someone with MSP experience who takes ownership of their tickets, works well under pressure, and genuinely enjoys solving problems. You'll be part of a supportive team where your development is actively invested in - including funded certifications.

Please note:

a full UK driving licence and access to a car are required for this role Responsibilities Day to day, you'll be:
Delivering high-quality remote and on-site support across a range of technical issues and platforms. Taking ownership of incidents from assignment through to resolution, ensuring SLAs are met. Troubleshooting applications, networks, and infrastructure issues for a varied client base. Supporting, training, and mentoring junior team members where needed. Attending London customer sites 1-2 days per week to provide on-site support (travel expenses covered).

What We're Looking For Essential experience: MSP background - essential. Microsoft 365 - tenant migrations, Exchange, SharePoint, Azure AD/Entra , Intune/Autopilot, Conditional Access, MFA, and end-to-end deployments. Windows Server 2016 and Windows 11 Pro / macOS desktop support. Active Directory administration, VMware, and Hyper-V. Networking troubleshooting - TCP/IP, DNS, VPN, Uni Fi, Dray Tek, Fortigate. Email security solutions and online backup / disaster recovery.

A hands-on, problem-solving approach with a calm head under pressure. Full UK driving licence and access to a vehicle. Beneficial (not essential):

Experience with Atera RMM (the MSP's internal tooling - full training provided). IT certifications such as CCNA, or CompTIA. Azure or Microsoft certifications (AZ-900, MS-900 etc.). What You'll Get Up to £30,000 salary (DOE) Office-based role with London client site visits 2 days per week - all travel paid 28 days annual leave (including Bank Holidays). Funded certifications - including AZ-900, MS-900, and more Pension scheme A growing MSP where your progression is taken seriously If you're an MSP-experienced engineer who wants variety, development, and a team that backs you - this is worth a conversation.

Interested? Don't worry if your CV isn't fully up to date - reach out to Gianluca @ Circle Recruitment dot com for a confidential chat. Key words: 1st Line, 2nd Line, IT Support Engineer, MSP, Managed Services, Microsoft 365, Intune, Azure, Windows Server, Active Directory, Entra , Uni Fi, Fortigate, Dray Tek, VMware, Hyper-V, London, Hertfordshire, St Albans, Stevenage, Welwyn Circle Recruitment is acting as an Employment Agency in relation to this vacancy.

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