TOC Network Engineer, Cingularity

About IMG

IMG is a leading global sports marketing agency that specialises in media rights management and sales, multi‑channel content production, brand partnerships, strategic consulting, digital services and events management. IMG supports more than 200 federations, associations, events and teams, including the NFL, EPL, IOC, NHL, MLS, ATP & WTA, Wimbledon, Euro league, The R&A, UFC, WWE and P . IMG is a subsidiary of TKO Group Holdings.

Cingularity is a division of IMG Studios that specialises in bespoke live video networking and production solutions. It delivers remote production workflow services, including fibre, satellite, cloud and IP solutions, to premium broadcast networks and sports rights holders worldwide.

Location:

London – Hanbury St, Spitalfields
Permanent position
Shift work patterns, including weekend work. Engineers are not required to work between 00:00 and 07:00.

Provide expert technical support, monitoring and maintenance for Cingularity’s global network and video services, ensuring flawless delivery of live broadcast content in a fast‑paced 24/7 Technical Operations Centre (TOC).

• Proactively monitor the Cingularity Network and video services using tools such as Nimbra Vision, Zabbix, Grafana and Transport‑Stream probes.
• Participate in a hybrid follow‑the‑sun rota, ensuring 24/7 coverage.
• Contribute to a culture of high performance, collaboration and continuous learning within the TOC team.
• Review planned work activities to minimise disruption to live services.
• Execute live transmissions, including routing, check‑in, monitoring and check‑out procedures.
• Provide direct customer support via phone and email, address service issues and coordinate with partners and suppliers.
• Proactively identify and resolve potential issues before they impact service delivery.
• Document service bookings and service provisioning.
• Investigate and resolve network and service incidents, preparing incident reports and root‑cause analysis.
• Assist in developing and maintaining incident management and disaster‑recovery plans.
• Support lessons‑learnt and incident reporting for clients.
• Review, refine and document TOC workflows, processes and procedures.
• Maintain accurate records of network configurations and incident logs.
• Follow the change‑management process.
• Assist in implementation of bespoke solutions: device configuration, testing, documentation, installation and commissioning.
• Contribute to core network development and upgrade of the Cingularity DTM and IP networks.
• Support video‑system development and upgrades for baseband and IP systems, including encoders, decoders and routers.
• Evaluate new technologies, tools and systems to improve TOC capabilities.

• Proven experience as a Network Engineer or Broadcast Engineer with strong network knowledge.
• Deep knowledge of broadcast environments and workflows.
• Experience operating transmission equipment such as encoders, decoders and video routers.
• In‑depth knowledge of the TCP/IP stack, including switching, routing and multicast.
• Proficiency in Office 365 or G‑Suite, with strong Excel or Google Sheets skills.
• Excellent interpersonal, written and oral communication skills.
• Track record of delivering outstanding customer experience.
• Strong attention to detail and ability to remain focused under pressure.
• Analytical and problem‑solving skills.
• Ability to follow and develop operational processes to a high standard.
• Motivation to build knowledge on existing and emerging technologies.
• Self‑motivated and organised.
• Flexibility to work unsociable hours as required for sporting events.

• Familiarity with the Net Insight portfolio, particularly the MSR platform.
• Experience with routing protocols such as OSPF and BGP.
• Experience in video and audio encoding technologies and parameters.
• Knowledge of fibre‑optic technologies and troubleshooting.
• Experience with Windows, Linux and optionally macOS operating systems.
• Experience with booking or automation systems.
• Degree in engineering, telecommunications or related field.
• Python scripting experience.

• International travel required at least…