ServiceNow Administrator

Job Summary

We are seeking a Service Now Administrator responsible for day-to-day platform administration, configuration, user support, troubleshooting, access management, and BAU operations. The role requires strong knowledge of the Service Now platform and the ability to manage configuration changes in a controlled enterprise environment.

• Perform day-to-day Service Now platform administration.
• Manage users, groups, roles, permissions, and access requests.
• Configure forms, fields, lists, views, modules, and applications.
• Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
• Configure notifications, approvals, SLAs, and scheduled jobs.
• Support Flow Designer and workflow configuration.
• Create and maintain reports and dashboards.
• Troubleshoot application and configuration issues.
• Manage update sets and configuration deployments.
• Support Service Now upgrades, patches, and release activities.
• Perform platform health checks and housekeeping.
• Support integrations and troubleshoot integration-related issues.
• Conduct impact analysis for configuration changes.
• Perform functional testing and regression testing.
• Maintain technical documentation and configuration records.
• Follow change-management and Service Now governance processes.

• Strong Service Now administration experience.
• Hands-on experience with Service Now configuration.
• Knowledge of ACLs, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, and workflows.
• Experience with Flow Designer.
• Knowledge of user/group/role administration.
• Experience with reports and dashboards.
• Understanding of update sets and deployment processes.
• Basic knowledge of JavaScript.
• Understanding of Service Now security and access controls.
• Strong troubleshooting and analytical skills.

3-6+ years of Service Now administration experience, preferably in a large enterprise environment.

• Service Now Certified System Administrator.
• Service Now Certified Application Developer is an advantage.
• ITIL 4 Foundation.