ServiceNow ITSM
Job in
London Colney, St Albans, Hertfordshire, AL1, England, UK
Listed on 2026-08-28
Listing for:
Cognizant
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
Systems Administrator, IT Specialist, IT Support, IT Business Analyst
Job Description & How to Apply Below
Full-time employment
Job Description — Service Now ITSM Consultant / Support Specialist We are looking for an experienced Service Now ITSM professional to support, administer, configure, and enhance the Service Now ITSM platform. The candidate will work closely with IT operations and business stakeholders to ensure effective delivery of Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.
Role: Service Now ITSM Consultant
Location: London (Hybrid)
Full-time employment
Key Responsibilities- Provide L2/L3 support for Service Now ITSM.
- Manage and support Incident, Problem, Change, Request, and Knowledge Management.
- Configure Service Catalog items, workflows, approvals, notifications, and SLAs.
- Troubleshoot production issues and perform root-cause analysis.
- Configure Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, and Notifications.
- Support Flow Designer and workflow automation.
- Manage users, groups, roles, and access.
- Create and maintain reports and dashboards.
- Support integrations with external systems using REST/SOAP APIs.
- Perform testing for enhancements, patches, and upgrades.
- Manage update sets and deployment activities.
- Maintain technical and functional documentation.
- Identify opportunities for automation and continual service improvement.
- Good Cross-functional collaboration,team coordination, Stakeholder management and client communication.
- Strong hands-on Service Now ITSM experience.
- Good knowledge of Incident, Problem, Change, Request, Knowledge, and Service Catalog.
- Service Now administration and configuration experience.
- Experience with Business Rules, Client Scripts, UI Policies, ACLs, workflows, and Flow Designer.
- Knowledge of REST/SOAP integrations.
- Understanding of ITIL processes.
- Strong troubleshooting and analytical skills.
3–7+ years of Service Now experience, preferably in enterprise production/BAU environments
Preferred Certifications- Service Now Certified System Administrator.
- Service Now CIS – ITSM.
- ITIL 4 Foundation.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×