2nd Line IT Engineer

Second Line IT Engineer

£30,000 - £33,,000 per annum, dependent on Experience

St Albans, Herts

My client is recruiting a Second Line IT Engineer to join their growing IT team. The successful candidate will prove high-quality second-line technical support resolving more complex IT issues, maintaining infrastructure, and supporting the delivery of IT projects.

Working closely with and reporting to the Head of IT, you will help ensure our systems remain secure, reliable and efficient, enabling the teams to provide an exceptional service to their clients.

A broad role, with responsibilities including :

• Act as the escalation point for technical issues that cannot be resolved by first-line support
• Diagnose and resolve hardware, software, operating system and application issues
• Troubleshoot networking, printer, telephony and remote access problems
• Support Microsoft Windows desktop environments and Microsoft 365 applications
• Install, configure and maintain desktops, laptops, mobile devices and peripherals
• Maintain accurate documentation within the IT service desk system

• Assist with the administration and maintenance of the firms' servers, network and cloud infrastructure
• Support Active Directory and Microsoft Entra  administration
...