Service Parts Coordinator

Location: St. Albans

Job Title:

Parts & Service Coordinator

Location:

St Albans, hybrid 1-2 days in office per month We are recruiting for an experienced Parts & Service Coordinator to join a growing service operation, taking responsibility for spare parts, stock control and supporting the day-to-day coordination of field service activities. This would suit someone with experience as a Parts Coordinator, Service Coordinator, Service Administrator, Spare Parts Coordinator, Inventory Coordinator or Service Support Coordinator , ideally within an engineering, manufacturing, industrial equipment or technical service environment.

You will play a key role in making sure engineers have the correct parts and information available for customer visits, while maintaining accurate stock records and providing a responsive service to customers and suppliers.

Key Responsibilities Parts & Stock Control Take ownership of the UK spare parts function Maintain accurate stock and inventory records across multiple locations Monitor stock levels and coordinate replenishment Process spare parts orders, purchase orders and warranty returns Allocate parts to engineers and customer service jobs Coordinate stock transfers between locations Liaise with suppliers regarding availability, pricing and deliveries Support stock planning and inventory optimisation Service Coordination Ensure field service engineers have the correct parts and information before attending customer sites Maintain accurate customer, equipment and service records Monitor open service jobs and follow up outstanding actions Provide day-to-day administrative support to the service team Maintain operational reports and service data Help ensure service activities are organised and progressed efficiently Customer & Supplier Support Act as a point of contact for spare parts enquiries Prepare quotations and process customer orders Provide updates on parts availability and delivery times Liaise with customers, suppliers, engineers and internal teams Deliver a professional and responsive customer service Skills & Experience We are looking for someone with:
Previous experience in a Parts Coordinator, Service Coordinator, Service Administrator, Spare Parts, Inventory, Stock Control or similar role

Experience with in engineering, manufacturing, industrial equipment, technical services or a similar environment Hands-on experience with spare parts, inventory management, stock control or purchasing Experience using an ERP, CRM or service management system Good Excel and data management skills Strong organisational skills and attention to detail The ability to manage multiple priorities and follow tasks through to completion Confident communication skills when dealing with customers, suppliers and engineers A proactive approach and willingness to take ownership of the role This is a varied position offering the opportunity to take real ownership of the spare parts function while becoming an integral part of a busy service team.