Facilities Operations Manager

Facilities Operations Manager

Location: National (with travel).
Contract Type: Permanent.
Salary: 40K plus 3K car allowance.

Please note that this a UK wide role but the suitable candidate should be based within a commutable distance from any one of our 36 clinics across the UK. Regular attendance in Head Office (St Albans) and site visits is required.

Diaverum is looking for a Facilities Operations Manager to play a key operational role in maintaining safe, compliant, reliable and well-managed healthcare environments across our UK estate.

This is an opportunity for an experienced facilities professional to move beyond simply coordinating maintenance. You will influence contractor performance, compliance, service quality and operational resilience across a national healthcare estate, working closely with the Head of Facilities and a wide range of clinical and operational stakeholders.

Healthcare facilities management is different. The quality and reliability of the environment directly supports patients, clinical teams and colleagues. Fire safety, statutory compliance, utilities, maintenance, cleanliness and building services all need to work effectively, every day.

Your role will be to make sure our facilities services do exactly that-safely, consistently and with the right level of governance and accountability.

• Take operational ownership of FM service performance across a multisite UK healthcare estate.
• Build strong, professional relationships with contractors while confidently challenging poor performance.
• Strengthen statutory compliance, audit readiness and facilities governance.
• Identify opportunities to improve service quality, resilience and value for money.
• Work closely with the Head of Facilities and senior operational stakeholders, gaining broader exposure to healthcare estates management.
• Help develop consistent FM standards and ways of working across Diaverum's sites.

• Property maintenance, repairs and building services.
• Fire safety service provision, including fire doors, compartmentation, fire dampers, alarms, fire-fighting equipment and emergency lighting.
• Domestic cleaning, feminine hygiene, grounds and associated soft FM services.
• Water, electricity and gas supplier and contract management.
• Pest control and keyholding/out-of-hours access.
• Contractor mobilisation, SLAs, KPIs, audits, corrective actions and contract renewals.
• Asset registers, statutory records, compliance evidence and audit trails.
• Facilities risk management, RAMS review and hot-work permits.
• Supporting inspections, audits and regulatory engagement.

During your first 12 months, you will be expected to help us:

• Improve contractor accountability and performance.
• Strengthen visibility of statutory compliance and remedial actions.
• Improve the quality and consistency of facilities records and asset information.
• Reduce repeat service failures and improve response to operational issues.
• Identify practical opportunities to improve value for money.
• Support a safe, reliable and well-maintained environment for patients and colleagues.
• Develop effective working relationships with clinic teams, suppliers and internal stakeholders.

We are looking for a proactive, organised and commercially aware facilities professional who is comfortable working across multiple sites and managing competing priorities.

• Experience in facilities, estates, property or building services support.
• Strong contractor and supplier management experience.
• Experience coordinating planned and reactive maintenance and maintaining compliance records.
• Experience working in a structured, policy-driven or…